TERMS & CONDITIONS (T&C's) FOR COVID-19 TESTING SERVICES AT AMREF CENTRAL LABORATORY

In these terms are conditions the term "the laboratory" means The Amref Central Laboratory, the party referred to as "you" is the client being tested for COVID19 at/by the laboratory and the word "test "refers to COVID-19 PCR test.

  1. These T&C's shall take precedence over any special conditions that may have been requested by you.

  2. Both parties agree to abide by these terms and conditions.

  3. Upon the receipt of sample and case investigation form, The Amref Central Laboratory shall carry out the test, and send the results electronically to the e-mail you provided on the case investigation form.

  4. Test results shall be taken as delivered upon successful delivery of electronic mail with a PDF attachment of the test results.

  5. The Amref Central Laboratory shall carry out the test in accordance with internationally accepted good clinical practice.

  6. The Amref Central Laboratory is not responsible for delays that may occur as a result of indeterminate & invalid results which though rare, do occur in molecular testing. Indeterminate and invalid results will require a re-run of the test or collection of a fresh sample and while The Amref Central Laboratory will try to meet the 24 hours turnaround time, it is likely that you will receive the results later than 24 hours.

  7. You are responsible to provide accurate details including your name, telephone contact, national identity card number or passport number, and e-mail address. For travellers this will include providing the current biodata as appears on travel document(s) and passport number. You will inform The Amref Central Laboratory, immediately you notice any misspellings or discrepancies on the results report as regards your name or other personal information.

  8. Travellers to avail themselves at our facilities for sample collection no later than 48hours to travel time.

  9. The Amref Central Laboratory will send results to you 24 hours from the time the sample was collected.

  10. For purposes of paragraph (9) above the definition of 24 hours is that results for samples collected between 8 am and 4 pm will be availed by 3pm of the following day.

  11. This agreement will not exclude liability or limit any liability for any of the parties for fraud and/or fraudulent misrepresentation.

  12. The Amref Central Laboratory's liability in connection with performance or non-performance of services is only to the client.

  13. The sample collection at our facilities does not require an appointment and we endeavour to ensure every client is treated with respect and provided with services as efficiently as possible.

  14. We require you to be courteous to our staff and raise any complaints or concerns you may have, while observing due respect, we maintain the right to withhold services from clients who disregard this terms and conditions.